Frequently Asked Questions:
 
 

2. How is Direct Marketing DIFFERENT?

 

Direct Marketing "grew up" with Direct Mail Marketing starting back in the 1930's.  Few marketers realized it now, but two distinct forms of Direct Marketing emerged:

  1. Direct Mail Marketing
  2. Direct Mail Advertising
    • Both come to mail boxes, but there was always a dramatic difference
  1. Direct Mail Marketing is designed to generate DIRECT response back to the seller - responses that enable product sales.  Direct Mail is a two way DIALOGUE with the marketplace - BETWEEN THE SELLER AND THE BUYER --- AND BACK TO THE SELLER.
  1. Direct Mail Advertising is designed to generate awareness, among a targeted audience.  Direct mail advertising was an alternative to print advertising  Advertising delivered by mail is one way - from the seller to the buyer. This became the seller's MONOLOGUE with the marketplace.

Magazine and newspaper space advertising - also known as "Direct Response Advertising" - is often confused with other forms of Direct Marketing.  Magazines and newspaper advertising are one way channels of communication - FROM THE SELLER TO THE BUYER.  There's no direct feedback to the seller.

When consumers in US rural areas couldn't purchase from distant retailers like Montgomery Ward or Sears Roebuck, these retailers "reached out" and extended their stores with mail order catalogs.  This became the "mail order/catalog marketing" part of Direct Marketing.

Over the years, Direct Mail Marketing grew rapidly.  Innovations like telephone ordering, 800 numbers, credit cards, zip codes and inexpensive personal computers all added "targeting" to Mail Order and Direct Mail Marketing.  

Instead of "mass marketing", retailers realized certain buyers had special interests and needs. These retailers found direct mail made it easier to "track" which buyers purchased again and again.   Repeat buyers were contacted by mail more frequently than non repeat buyers resulting in higher sales.  Repeat buyers proved to be much more profitable.

Years later, retailers saw "mail order" as a threat to their retail business.  They saw their retail "walk-in" business diverted away to catalogs and telephone orders. 

It's ironic.  Mail order, was first developed to expand the "reach" of retailers. Later, many retailers perceived direct mail as a way to go around retailers.  Most retailers have the same opportunities to take advantage of Direct Marketing as any seller.  It depends on each retailer's marketing savvy.

Today, one of the biggest things revolutionizing all Marketing is the Internet. The Internet represents a combination of powerful direct marketing, direct response capabilities.  This combination is having more impact on Marketing and Direct Marketing than zip codes, 800 numbers, credit cards and cheap computers COMBINED!!!


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